Company: FutureEV
Location: Michigan, United States
Job Type: Full-Time / Part-Time

About FutureEV

FutureEV is a U.S.-based electric bike brand committed to delivering reliable, high-performance eBikes and exceptional customer experiences. We serve customers across the United States through online and in-store sales, backed by strong technical and after-sales support.

We are looking for a dedicated eBike Customer Support Representative to assist customers before and after purchase.

Job Summary

As an eBike Customer Support Representative at FutureEV, you will handle customer inquiries, provide product guidance, troubleshoot basic technical issues, and ensure a smooth and positive customer experience. This role combines customer service skills with eBike product knowledge.

Key Responsibilities

Customer Communication

• Respond to customer inquiries via phone, email, live chat, and tickets

• Assist customers with order status, shipping, returns, and warranty questions

• Provide clear and professional responses in a timely manner

Technical & Product Support

• Guide customers on eBike usage, setup, and basic troubleshooting

• Assist with issues related to batteries, motors, displays, and accessories

• Coordinate with mechanics and technical teams for advanced issues

After-Sales Support

• Handle warranty claims and service requests

• Document customer issues and resolutions accurately

• Follow up with customers to ensure satisfaction

Internal Coordination

• Work closely with sales, warehouse, and service teams

• Maintain customer records in CRM or support systems

• Identify common issues and suggest improvements

Required Qualifications

• Experience in customer support or customer service

• Strong written and verbal communication skills

• Basic understanding of bicycles or electric bikes (training provided)

• Ability to handle multiple tasks and customer inquiries

Preferred Qualifications

• Experience in eCommerce or technical support

• Familiarity with eBike components and systems

• Experience using helpdesk tools (Zendesk, Freshdesk, etc.)

• Bilingual skills (a plus)

Skills & Abilities

• Problem-solving and patience

• Customer-first mindset

• Ability to explain technical concepts simply

• Time management and attention to detail

• Calm and professional attitude under pressure

Benefits

• Competitive pay based on experience

• Flexible working hours

• Employee discounts on FutureEV products

• Growth opportunities within the company

• Supportive and team-oriented work environment

Work Location

• On-site or hybrid position in Michigan, United States

How to Apply

Interested candidates should submit their resume and a brief description of their customer support experience and interest in electric bikes.